1. Now there are so many kinds of home alarm system products in the market that you may not know how to choose the most suitable. Here we have some suggestions about how to choose and use an alarm system for you.
2. Knowing whether you need a wired system or a wireless one. Normally we recommend wireless system because it is much easier for you to install.
3. Knowing a complete alarm system not only includes the common burglar alarm, but also includes fire alarm(smoke alarm), panic alarm, and environmental Alarm.
4. Count the number of doors and windows of your house which a burglar may access. Your alarm system should cover all the entrances in your house.
5. If you are pet owner, we recommend you to use pet friendly PIR motion sensor to immunity your pet. Because pet can even trigger a false alarm.
6. Decide if you need Smoke sensor, Gas sensor, Wireless Flash Siren to beef up your alarm system.
7. Find a proper place to install the alarm panel.
8. If you have problem of installation after reading user manual, it is better to ask for help rather than a faulty installation.
9. The first step in eliminating false alarms is to find out what is causing them(the cause for it), such as faulty installation, loose door/window contacts, low batteries or some other equipment issues.
10. Whether you are leaving your house for a few short minutes, working from home during the day or vacationing on the other side of the world, your alarm system should be armed and ready to alert you at all times.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.